Bel Air Collection Resort & Spa Riviera Maya, Xpu Ha - Reviews, Rooms Options & Prices 2025

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About the Resort

Carretera Chetumal, Xpu Ha, Mexico, 77500

Bel Air Collection Resort & Spa Riviera Maya offers a tranquil retreat nestled in Xpu Ha, Mexico, surrounded by natural beauty such as three cenotes and a unique sinkhole. This all-inclusive resort features luxurious villas equipped with private hot tubs and terraces, providing guests with an intimate escape. Emphasizing relaxation, the resort boasts a full-service spa and an array of recreational amenities that seamlessly integrate into its lush environment.

Location

Bel Air Collection Resort & Spa is strategically located about 23 kilometers south of Playa del Carmen and is within a 15-minute drive of notable attractions like Xpu-ha Beach and Dolphin Discovery. The preferred airport is Cancun, providing straightforward access to the resort. Local landmarks include several cenotes for snorkeling, enhancing the natural adventure potential around the property.

Rooms

The resort features 144 air-conditioned rooms, each equipped with minibars and private bathrooms offering jetted bathtubs and designer toiletries. Accommodations include terraces with hot tubs and hammocks, enhancing the relaxing atmosphere. Guests can choose from options with stunning garden or pool views, ensuring a personalized experience.

Eat & Drink

Dining at the resort includes three onsite restaurants, featuring a sushi martini bar and specialty cuisines such as Italian and Mexican, available for dinner. All meals come with a selection of beverages including soft drinks, local beer, wine, and cocktails, allowing for a complete dining experience. Guests can enjoy casual bites at the poolside bar between meals.

Leisure & Business

The resort provides a range of recreational facilities including a large swimming pool for adults and children, a full-service spa offering relaxing treatments, and a gym. Guests can engage in various activities such as kayaking in nearby cenotes, or take advantage of the children's playground for family entertainment. Complimentary wireless Internet access is available throughout the resort, ensuring connectivity.

“The hotel's oceanfront setting among lush jungle paths makes it a perfect paradise for nature lovers and beachgoers alike.”view full review

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“A beautiful resort with friendly and attentive staff” view full review

Top location:Highly rated by recent guests(9.0)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

All visitors are offered a full breakfast for a fee.

All children: 0 - 6 years

Existing beds: FREE

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2011

Number of rooms:144

Former name

Xpu-Ha Palace

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Run Of The House

Max:

4 persons

25 m²

Shower

Air conditioning

room details

Check Prices

Superior Bungalow

Max:

4 persons

25 m²

Tropical view

Shower

Air conditioning

room details

Check Prices

Bungalow Terrace

Max:

4 persons

25 m²

Tropical view

Shower

Air conditioning

room details

Check Prices

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore available ways to reach your dream destination

City Centre

Xpu Ha 2.0 km

Airports

Aeropuerto de Playa del Carmen (PCM) 23.6 km

Cancun (CUN) 79.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Choices!

“The buffet offered an impressive variety of dishes that catered to all tastes, making every meal a good experience.” view full review

Stunning View!

“Our second-floor suite had an very nice view of the jungle, making our mornings relaxing and serene.” view full review

Luxurious Space!

“The bathroom was spacious and comfortable, and the hot tub provided a perfect place to unwind after a long day.” view full review

Great Activities!

“The grounds featured a variety of activities like kayaking and eco tours, which were both fun and engaging during our stay.” view full review

General

Free Wi-Fi
Car park
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled

Sports & Fitness

Exercise gym

Dining

Restaurant
Bar/ Lounge area

Spa & Leisure

Swimming pool

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area

Bathroom

Free toiletries

Media

Television
Telephone

Location

Carretera Chetumal, Xpu Ha, Mexico, 77500

Map view

Carretera Chetumal, Xpu Ha, Mexico, 77500

City landmarks

Cenote snorkeling

900 m

Lake

Cenote Azul

900 m

Federal Highway Chetumal _ Puerto Juarez Km. 266.3 At Barcelo Maya Beach

Dolphinaris Barcelo

640 m

Carretera Tulum-Playa del Carmen

Jardin Del Eden Cenote

900 m

Ruin

Adoratorio

1.4 km

Nature reserve

Kantun Chi

900 m

Carretera Federal 307

Chikin Ha

900 m

Quintana Roo

Cenote, Garden of Eden

900 m

Dolphinus Barcelo

640 m

Beach

Xpu-Ha Beach

2.2 km

Hwy 307 Km 269

Cenote Cristalino

900 m

Bel Air Animal Park

850 m

Blue Cenote

900 m

Cenote Chikin-Ha

900 m

Ecopark Katun Chi

900 m

Quintana Roo

Cenote Eden

1.2 km

Cenote Ponderosa

1.2 km

Beach

Caleta Chac-hal-al

1.4 km

Chac-hal-al

1.4 km

Bahia Principe Residential Complex

TAO Wellness Center

2.4 km

Puerto Aventuras

Cenote Media Luna

1.5 km

Zoo

Dolphin Discovery Riviera Maya

2.5 km

Quintana Roo

Cenote Abierto

2.0 km

XPuha

2.0 km

Marina

Marina Puerto Aventuras Office

2.6 km

Av. Cenote Minotauro

Xotik-Ha

2.0 km

Night club

Rauxa Show

2.5 km

Oasis Beach

2.1 km

Carretera Cancun-Tulum Km 307 Av. Tajma Ha 3 Km Interior Frente Xibalba-Kiuik y Bel Air Riviera Maya

Eco-Park Santuario De Los Guerreros

2.2 km

Nearby

Quintana Roo

Cenote, Garden of Eden

310 m

Restaurants

Marenostrum

450 m

Calle 20 Esq 25 Playa Del Carmen Quintana Roo

Reviews and Ratings

Feedback from previous guests about their experience

82%

liked the resort and would come back again

Phenomenal service

Lush natural setting

Insects in room

Beach not swim-able

8.2/10

Great

Rooms

7.3

Location

9.0

Service

7.5

Dining

7.3

Marc

United Kingdom, March 2025

6.6/10

My recent stay at this resort provided a mix of highs and lows. The natural beauty surrounding the property is truly stunning, making it feel like a peaceful retreat. However, the room situation and overall service were disappointing, which overshadowed some of the great features such as the beach and lagoon. I would recommend it for its tranquility, but you need to be prepared for potential room issues.

Rooms

5.0

Our room was nicely appointed but not what we were promised, leading to a frustrating check-in experience. We found ourselves in separate rooms despite requests for adjoining ones, which was quite disappointing.

Service

5.0

Service was inconsistent; while some staff members were attentive, others seemed indifferent. It was frustrating to have to wait long periods for room changes.

Location

9.0

The resort is beautifully located in an eco-park, surrounded by nature, which creates a serene atmosphere. However, the remote layout means a decent walk to various amenities.

Dining

7.0

Dining options were decent, although the buffet was standard fare. The a la carte options were enjoyable and worth a try.

Facilities

8.0

The resort boasts beautiful grounds, a great beach, and a lagoon ideal for beginners, though the facilities could use some maintenance.

Sebastian

United Kingdom, December 2024

7.6/10

We had an enjoyable stay, but there were a few drawbacks. The location is beautifully secluded and the staff were incredibly friendly, making us feel pampered. However, the dining options left a lot to be desired, especially for vegans, and the distance between amenities made it inconvenient at times. Overall, it’s a perfect choice for those who appreciate nature, but it may not suit everyone’s preferences.

Rooms

9.0

The rooms were spacious and well-maintained, with lovely views of the water through the palm trees hanging over our balcony. I rated them 9/10 for comfort and cleanliness.

Service

8.0

The service was attentive and cheerful, with staff always making sure we felt special. However, it seemed they could use a bit more staff during busy times to keep up. I would rate the service an 8/10.

Location

9.0

Nestled in the jungle right by the ocean, the hotel offers beautiful surroundings and privacy, just a quick ride away from nearby towns. I’d rate the location a solid 9/10.

Dining

5.0

The dining options were somewhat limited, especially for vegans like us, and I found the restaurant lacked a variety of fresh ingredients. My rating for dining is 5/10.

Facilities

7.0

The pool area was nice but quite narrow, and the beach was rocky, making swimming less enjoyable. I would rate the facilities a 7/10 for the effort and beautiful setting.

Penelope

United Kingdom, December 2024

7.8/10

I had an incredible vacation at this resort! The beautiful landscape and proximity to nature made my family trip unforgettable. The rooms were clean and comfortable, though a bit rustic for those seeking luxury. The dining experience was fantastic, with excellent food and service, but some areas could feel a bit disorganized. Overall, it's a great spot for a relaxing getaway, particularly for those who appreciate a natural setting.

Rooms

7.0

The rooms were comfortable with beautiful views of the jungle and a cozy hammock on the terrace, but they could use some updates.

Service

8.0

The service was overall friendly and attentive, though at times they seemed overwhelmed, especially during peak hours.

Location

9.0

Nestled in lush tropical surroundings, this resort offers a tranquil escape with opportunities to explore local wildlife and cenotes.

Dining

8.0

Dining was a highlight with a diverse menu featuring delicious gourmet options, though it could be slow at times, especially during busy hours.

Facilities

7.0

The resort boasts amazing facilities, including a stunning cenote for swimming and snorkeling, although some areas appear in need of maintenance.

Charlotte

United Kingdom, September 2024

8.8/10

I had an amazing experience at this resort! The staff were incredibly attentive and kind, making us feel right at home. The rustic setting amidst nature was beautiful, and the all-inclusive package was definitely worth it. However, I did notice a few insects in our room and the beach wasn’t suitable for swimming. Overall, a relaxing getaway with some minor hiccups.

Rooms

8.0

Our room had a lovely balcony, and it was cleaned daily. It had a unique feel as it came with a thatched roof, which I really liked.

Service

10.0

The service was phenomenal! Every staff member was friendly and went out of their way to ensure we had a great stay.

Location

9.0

The resort is nestled in a lush jungle setting near the ocean, offering a peaceful atmosphere away from the hustle and bustle.

Dining

9.0

The food was really delicious, especially the authentic Mexican dishes. I appreciated the variety, and the dining experience overall was great.