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Bel Air Collection Resort & Spa Riviera Maya Xpu Ha, Xpu Ha

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From432US$ /night
Check-in
22Apr2025Select date
Check-out
23Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Carretera Chetumal, Xpu Ha, Mexico, 77500

Bel Air Collection Resort & Spa Riviera Maya offers an all-inclusive experience set within lush surroundings, featuring luxurious villas with terraces and hot tubs. Amenities include three natural cenotes, a swimming pool, an on-site zoo, and multiple dining options, making it suitable for families and couples alike.

Rooms & Facilities

Rooms at Bel Air Collection Resort & Spa Riviera Maya are equipped with air conditioning, private bathrooms featuring jetted bathtubs, and minibars. The hotel features 144 air-conditioned accommodations, each with a private terrace including a hot tub and hammock.

Dining & Beverages

Dining options include three restaurants, offering Italian and Mexican cuisine, along with a sushi martini bar. All meals and mealtime drinks such as soft drinks, beer, and wine are provided.

Leisure & Spa

Leisure facilities at this Xpu Ha hotel feature a large swimming pool for adults and children, as well as a full-service Spa Collection for massages and treatments. Guests can also enjoy kayaking at nearby cenotes or use the complimentary shuttle service to the beach.

Services & Location

Bel Air Collection Resort & Spa Riviera Maya provides services such as concierge assistance, tour desk, and laundry facilities. The hotel is conveniently located about 15.5 miles from Aeropuerto de Playa del Carmen.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Run Of House Room Assigned On Arrival
Max:
4 persons
25 m² 
Shower
Air conditioning
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Superior Bungalow
Max:
4 persons
25 m² 
Tropical view
Shower
Air conditioning
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Bungalow
Max:
4 persons
25 m² 
Tropical view
Shower
Air conditioning
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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center
Xpu Ha 1.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 14.7 mi
Cancun (CUN) 49.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • Pets allowed
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Exercise gym

Dining

  • Restaurant
  • Bar/ Lounge area

Spa & Leisure

  • Swimming pool

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Sitting area

Bathroom

  • Free toiletries

Media

  • Television
  • Telephone
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Location

Carretera Chetumal, Xpu Ha, Mexico, 77500
Map view
Carretera Chetumal, Xpu Ha, Mexico, 77500
Nearby
Quintana Roo
Cenote, Garden of Eden
1100 ft
Restaurants
Marenostrum
1500 ft
Calle 20 Esq 25 Playa Del Carmen Quintana Roo

Reviews and Ratings

Feedback from previous guests about their experience
82%
liked the resort and would come back again
Phenomenal service
Lush natural setting
Insects in room
Beach not swim-able
8.2/10
Great
Rooms
7.3
Location
9.0
Service
7.5
Dining
7.3
Guest reviews
8.2/10
based on 5 reviews
6.8
6.8/10 based on 250 reviews
Marc
United Kingdom, March  2025
6.6/10

My recent stay at this resort provided a mix of highs and lows. The natural beauty surrounding the property is truly stunning, making it feel like a peaceful retreat. However, the room situation and overall service were disappointing, which overshadowed some of the great features such as the beach and lagoon. I would recommend it for its tranquility, but you need to be prepared for potential room issues.

Rooms
5.0
Our room was nicely appointed but not what we were promised, leading to a frustrating check-in experience. We found ourselves in separate rooms despite requests for adjoining ones, which was quite disappointing.
Service
5.0
Service was inconsistent; while some staff members were attentive, others seemed indifferent. It was frustrating to have to wait long periods for room changes.
Location
9.0
The resort is beautifully located in an eco-park, surrounded by nature, which creates a serene atmosphere. However, the remote layout means a decent walk to various amenities.
Dining
7.0
Dining options were decent, although the buffet was standard fare. The a la carte options were enjoyable and worth a try.
Facilities
8.0
The resort boasts beautiful grounds, a great beach, and a lagoon ideal for beginners, though the facilities could use some maintenance.
Sebastian
United Kingdom, December  2024
7.6/10

We had an enjoyable stay, but there were a few drawbacks. The location is beautifully secluded and the staff were incredibly friendly, making us feel pampered. However, the dining options left a lot to be desired, especially for vegans, and the distance between amenities made it inconvenient at times. Overall, it’s a perfect choice for those who appreciate nature, but it may not suit everyone’s preferences.

Rooms
9.0
The rooms were spacious and well-maintained, with lovely views of the water through the palm trees hanging over our balcony. I rated them 9/10 for comfort and cleanliness.
Service
8.0
The service was attentive and cheerful, with staff always making sure we felt special. However, it seemed they could use a bit more staff during busy times to keep up. I would rate the service an 8/10.
Location
9.0
Nestled in the jungle right by the ocean, the hotel offers beautiful surroundings and privacy, just a quick ride away from nearby towns. I’d rate the location a solid 9/10.
Dining
5.0
The dining options were somewhat limited, especially for vegans like us, and I found the restaurant lacked a variety of fresh ingredients. My rating for dining is 5/10.
Facilities
7.0
The pool area was nice but quite narrow, and the beach was rocky, making swimming less enjoyable. I would rate the facilities a 7/10 for the effort and beautiful setting.
Penelope
United Kingdom, December  2024
7.8/10

I had an incredible vacation at this resort! The beautiful landscape and proximity to nature made my family trip unforgettable. The rooms were clean and comfortable, though a bit rustic for those seeking luxury. The dining experience was fantastic, with excellent food and service, but some areas could feel a bit disorganized. Overall, it's a great spot for a relaxing getaway, particularly for those who appreciate a natural setting.

Rooms
7.0
The rooms were comfortable with beautiful views of the jungle and a cozy hammock on the terrace, but they could use some updates.
Service
8.0
The service was overall friendly and attentive, though at times they seemed overwhelmed, especially during peak hours.
Location
9.0
Nestled in lush tropical surroundings, this resort offers a tranquil escape with opportunities to explore local wildlife and cenotes.
Dining
8.0
Dining was a highlight with a diverse menu featuring delicious gourmet options, though it could be slow at times, especially during busy hours.
Facilities
7.0
The resort boasts amazing facilities, including a stunning cenote for swimming and snorkeling, although some areas appear in need of maintenance.
Charlotte
United Kingdom, September  2024
8.8/10

I had an amazing experience at this resort! The staff were incredibly attentive and kind, making us feel right at home. The rustic setting amidst nature was beautiful, and the all-inclusive package was definitely worth it. However, I did notice a few insects in our room and the beach wasn’t suitable for swimming. Overall, a relaxing getaway with some minor hiccups.

Rooms
8.0
Our room had a lovely balcony, and it was cleaned daily. It had a unique feel as it came with a thatched roof, which I really liked.
Service
10.0
The service was phenomenal! Every staff member was friendly and went out of their way to ensure we had a great stay.
Location
9.0
The resort is nestled in a lush jungle setting near the ocean, offering a peaceful atmosphere away from the hustle and bustle.
Dining
9.0
The food was really delicious, especially the authentic Mexican dishes. I appreciated the variety, and the dining experience overall was great.
Facilities
8.0
From the pools to the cenotes, the facilities were enjoyable and well-maintained. The swim-up bar was a fun touch!
Phenomenal service
Insects in room
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22Apr2025Select date
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Rooms and Guests2 Guests, 1 Room